Refund Policy

This refund policy explains your options if something is wrong with your order from IGET Bar Australia.

Consumable products

For health and hygiene reasons, we cannot accept returns or offer refunds on opened or used vaping products. Please choose your flavours carefully.

DOA (dead on arrival) guarantee

If a device is faulty or does not function on first use, you are covered. Contact us within 48 hours of delivery with your order number and a short description (and, where possible, a photo or video). We will arrange a replacement or a refund.

Damaged in transit

If your parcel arrives visibly damaged, take a photo before opening where possible and contact us within 48 hours.

Incorrect items

If you received the wrong product, we will cover return postage and send the correct item or refund you in full.

How refunds are issued

Approved refunds are returned to your original payment method within 5–10 business days. To start any claim, use our contact page.